Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN-3884047 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mrs S’s interest rate product was due to expire on 30 September 2022.Interest and rates

Mrs S complains that errors by Bank of Ireland (UK) Plc (trading as Bristol & West) meant she didn’t secure a new product for her mortgage before interest rates increased.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3884047.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.