Accord Mortgages Limited

Financial Ombudsman decision DRN-3884036 Upheld

Upheldoutcome, as published by the Ombudsman

£65redress stated in the decision

Thu Feb 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Miss G complains that after she re-mortgaged with Accord Mortgages Limited it asked her to make an additional interest payment that she hadn’t been told about.Mortgage administration

Accord said it gave Miss G conflicting information when she called and this caused confusion. Accord offered £65 for this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3884036.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.