Metro Bank PLC

Financial Ombudsman decision DRN-3881804 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Unauthorised transaction

In the Ombudsman’s words

C and C have complained Metro Bank PLC won’t refund money they lost as the result of a scam.APP scam refund refused

They also believe the two amounts were authorised incorrectly and Metro Bank acted outside the terms of the account mandate.Unauthorised transaction

Rules cited

CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3881804.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.