OneSavings Bank Plc
Financial Ombudsman decision DRN-3881387 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Mar 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
This meant they had to pay a high rate of interest when it was unaffordable.Interest and rates
The complaint Mr and Mrs G complain that OneSavings Bank Plc trading as Kent Reliance (“Kent”) made a series of mistakes in relation to their buy to let mortgage, didn’t treat them fairly and provided misleading and inconsistent advice.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3881387.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.