HSBC UK Bank Plc
Financial Ombudsman decision DRN-3881015 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,500redress stated in the decision
Mon Mar 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting
In the Ombudsman’s words
HSBC said it had concerns about the operation of Mr D’s account. It was made subject to a review and the decision was to close it in October 2021.Account closed or refused
Mr D complains that HSBC UK Bank Plc added a marker about him at CIFAS, the national fraud database, when it closed his account.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3881015.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.