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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-3880928 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

wrongly told him that it intended to record that late payment with the credit reference agenciesCredit file reporting

Mr H says that the bank should have checked this at the outset of his complaint. By not doing so, Mr H says that the bank misled himComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3880928.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.