National Westminster Bank Plc

Financial Ombudsman decision DRN-3880810 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£25,000redress stated in the decision

Wed Sep 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr S complains National Westminster Bank Plc (“NatWest”) closed his accounts with immediate effect and gave no explanation.Account closed or refused

I’ve explained above why NatWest failed to communicate adequately and thereby failed in providing a competent level of customer service to Mr S.Complaint handling

Rules cited

FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3880810.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.