Indigo Michael Limited

Financial Ombudsman decision DRN-3880542 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

SNC needed to take reasonable steps to ensure that it didn’t lend irresponsibly.Irresponsible lending

SNC should’ve proactively intervened and contacted Mr V to arrange for him to repay what he owed within a reasonable period of timeTreatment in financial difficulty

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3880542.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.