Firms › Creation Financial Services Limited ›
Creation Financial Services Limited
Financial Ombudsman decision DRN-3880257 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Tue Feb 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr P complains that Creation Financial Services Limited (“Creation”) were wrong not to process a claim he made to them under the chargeback scheme and under section 75 of the Consumer Credit Act 1974 (“section 75”).Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3880257.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.