HSBC UK Bank Plc
Financial Ombudsman decision DRN-3880192 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Wed Feb 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Miss B complains that an HSBC UK Bank Plc mistake led to her credit card being closed.Account closed or refused
it’s not in dispute that HSBC made communication errors about Miss B’s card, account number and on-line accessibility.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3880192.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.