Barclays Bank UK PLC

Financial Ombudsman decision DRN-3880060 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Barclays blocked the account while they carried out a reviewFunds blocked or frozen

Barclays confirmed they were entitled to carry out a review but recognised the inconvenience of being told incorrect timescalesComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3880060.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.