HSBC Bank plc

Financial Ombudsman decision DRN-3879622 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Nov 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Mortgage administration

In the Ombudsman’s words

HSBC Bank UK Plc debited £872.72 from their current account on 23 May 2022, but didn’t return this until 10 June 2022.Payment delayed or failed

HSBC hadn’t explained clearly enough that the new mortgage, including the additional £50,000, would be processed immediately.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3879622.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.