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TSB Bank plc
Financial Ombudsman decision DRN-3878969 Upheld
Upheldoutcome, as published by the Ombudsman
£1,975redress stated in the decision
Tue Jan 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Miss T complains that TSB Bank plc unfairly declined to refund transactions she didn’t recognise.Unauthorised transaction
TSB to pay Miss T £100 for the distress and inconvenience caused by their handling of the complaint.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3878969.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.