Clydesdale Bank Plc
Financial Ombudsman decision DRN-3878869 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Sep 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr C complains about the service he received from Clydesdale Bank Plc, trading as Virgin Money, after he was the victim of a scam.APP scam refund refused
Mr C has said he’s unhappy with the way he was treated by Clydesdale Bank when he first raised this claim.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3878869.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.