TSB Bank plc

Financial Ombudsman decision DRN-3878386 Not upheld

Not upheldoutcome, as published by the Ombudsman

£37redress stated in the decision

Fri Mar 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

blocked his bank account until it completed a fraud check on a transactionFunds blocked or frozen

TSB accepted that Mr W had waited longer than he should have to reach the fraud teamService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3878386.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.