Vanquis Bank Limited

Financial Ombudsman decision DRN-3878312 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Card dispute or chargeback

In the Ombudsman’s words

She also complains that it took too long to deal with matters and acted incorrectly in relation to interest on her account.Interest and rates

Ms S complains that Vanquis Bank Limited (“VBL”) refused to meet her claim under Section 75 of the Consumer Credit Act 1974 (“Section 75”).Card dispute or chargeback

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3878312.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.