Barclays Bank UK PLC

Financial Ombudsman decision DRN-3878074 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Data and privacy

In the Ombudsman’s words

Mrs H complains that Barclays Bank UK PLC (“Barclays”) gave her incorrect information and made it difficult for her to process an overpayment on her mortgage account.Mortgage administration

She is also concerned that it sent her information about another customer’s account, and so may have committed a data breach by sending her information to others.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3878074.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.