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Nationwide Building Society
Financial Ombudsman decision DRN-3875092 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Thu Jan 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
surrounding the requested opening of an accountAccount closed or refused
Nationwide don’t dispute that they didn’t provide the level of service to Mrs H and Mr G that they should have doneService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3875092.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.