Clydesdale Bank Plc
Financial Ombudsman decision DRN-3873508 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Payment delayed or failed
In the Ombudsman’s words
Mr F has complained that Clydesdale Bank Plc trading as Virgin Money mis-sold him an Essentials Current Account.Product mis-sold
Mr F is also unhappy that a payment made to his credit card bounced because Virgin Money didn’t provide all of the information needed for the payment to go through.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3873508.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.