Nationwide Building Society

Financial Ombudsman decision DRN-3871908 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mr B complains that Nationwide Building Society didn’t do enough to protect him from losing money to a scam.APP scam refund refused

And the following payments using his Nationwide Credit Card.Card dispute or chargeback

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3871908.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.