Lloyds Bank PLC

Financial Ombudsman decision DRN-3871701 Not upheld

Not upheldoutcome, as published by the Ombudsman

£80redress stated in the decision

Fri Mar 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr and Mrs A complain that Lloyds Bank Plc has made mistakes with the administration of their mortgage accountMortgage administration

Lloyds looked at Mr and Mrs A’s complaint and felt it had done something wrong. It accepted the service provided when Mr and Mrs A spoke with it to answer the questions they had was not good enough and misinformation was provided.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3871701.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.