Revolut Limited

Financial Ombudsman decision DRN-3871555 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Feb 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Unauthorised transaction

In the Ombudsman’s words

In August 2022, Miss K received a call from someone purporting to be from Revolut. The individual told her that someone had attempted to make a payment using Apple Pay and her business account needed to be secured.APP scam refund refused

The complaint Miss K, in her capacity as the director of a limited company “K”, complains that Revolut Ltd won’t refund transactions she didn’t authorise.Unauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3871555.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.