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Landmark Mortgages Limited
Financial Ombudsman decision DRN-3868317 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jun 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Interest and rates, Product mis-sold
In the Ombudsman’s words
Landmark has added disproportionate and excessive fees to his mortgageCharges and fees
Landmark has overcharged interest because the interest rate should have been set at a consistent margin over the Bank of England base rateInterest and rates
The mortgage was mis-sold because it was unaffordable for him and there was no assessment of his interest only repayment strategyProduct mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3868317.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.