HSBC UK Bank Plc
Financial Ombudsman decision DRN-3867348 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr and Mrs O complain that HSBC UK Bank Plc declined their request for a new mortgage, without giving a clear reason why.Mortgage administration
HSBC has said that it fell short when its staff member didn’t provide a more detailed reason as to why it was unable to provide a DIP or offer to arrange for Mr and Mrs O to speak to a mortgage adviser.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3867348.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.