Barclays Bank UK PLC

Financial Ombudsman decision DRN-3865532 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Jan 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mr D complains that Barclays should not have allowed his ex-partner to switch the interest rate product without his agreementInterest and rates

Barclays agreed with Mr D’s ex-partner to switch the mortgage to a three-year fixed interest rateMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3865532.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.