Lloyds Bank PLC

Financial Ombudsman decision DRN-3861149 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

Ms M complains that Lloyds Bank PLC didn’t fully consider FCA guidelines about interest only mortgages coming to an end when declining her request for a five-year extension on her mortgage term.Mortgage administration

Ms M describes herself as elderly and clinically vulnerable, with physical and mental health conditions.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3861149.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.