HSBC UK Bank Plc
Financial Ombudsman decision DRN-3860055 Upheld
Upheldoutcome, as published by the Ombudsman
£369redress stated in the decision
Thu Jan 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Following its review, HSBC decided to end its relationship with Mr K. It wrote to him on 4 December 2020 to advise that it was closing his accountsAccount closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3860055.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.