Barclays Bank UK PLC

Financial Ombudsman decision DRN-3858121 Upheld

Upheldoutcome, as published by the Ombudsman

£3,459redress stated in the decision

Mon Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Funds blocked or frozen

In the Ombudsman’s words

Barclays removed the £97,430.72 and arranged to return this payment to the sender.APP scam refund refused

Barclays received a report that this payment was fraudulent. It blocked the account and carried out an investigation.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3858121.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.