Santander UK Plc
Financial Ombudsman decision DRN-3855315 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Feb 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
a block has been placed on Mrs H’s account that stops cheque books automatically being sent to herFunds blocked or frozen
communication had been poor from the call handlers which had caused confusionService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3855315.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.