JAJA FINANCE LTD
Financial Ombudsman decision DRN-3854224 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Jan 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
JAJA told Mrs J that her dispute was within the chargeback scheme rules guidelinesCard dispute or chargeback
JAJA have accepted that Mrs J was given some incorrect information when she initially called them to raise a dispute and that an email from her went unanswered.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3854224.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.