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Darlington Building Society

Financial Ombudsman decision DRN-3852988 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mrs L’s complaint is about the administration of her re-mortgage application to Darlington Building Society, as it took over a year from application to advance.Mortgage administration

Darlington upheld the complaint and offered Mrs L £150 compensation for the errors that had occurred and the poor service she had received.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3852988.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.