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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-3852916 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

Mr G visited a Co-op branch for a bereavement meeting following the death of his wife.Bereavement and power of attorney

Co-op accepted they’d made an error contacting Mr G’s late wifeService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3852916.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.