Lloyds Bank PLC

Financial Ombudsman decision DRN-3852120 Not upheld

Not upheldoutcome, as published by the Ombudsman

£3,695redress stated in the decision

Wed Jul 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mrs B’s representative, on behalf of Mrs B, made a claim to Lloyds Bank under section 75 of the Consumer Credit Act 1974 in October 2019.Card dispute or chargeback

Mrs B has described her issues with the service that she received from Lloyds Bank in response to her claim and Lloyds Bank apologised that it hadn’t given her a better service and credited her account with £150Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3852120.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.