Nationwide Building Society

Financial Ombudsman decision DRN-3852119 Upheld

Upheldoutcome, as published by the Ombudsman

£1,358redress stated in the decision

Thu Jan 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Miss S complains that Nationwide Building Society was late releasing the funds for her mortgage on the day of completionMortgage administration

Nationwide said it did accept there were service issues with the completion and releasing of the fundsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3852119.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.