Nationwide Building Society

Financial Ombudsman decision DRN-3850473 Upheld

Upheldoutcome, as published by the Ombudsman

£738redress stated in the decision

Fri Jan 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Miss B complains that Nationwide Building Society (‘Nationwide’) did not do enough to help her get a refund in respect of a trip she paid for with her debit card which did not go ahead.Card dispute or chargeback

I find therefore that Nationwide treated Miss B unfairly in its handling of her request for a refund.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3850473.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.