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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-3849047 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

failed to provide him with a closing balance when he closed his bank accountAccount closed or refused

Tesco following Mr D’s contact and complaint in 2022 decided to pay Mr D £100 compensation given the mis-advice concerning the fact it initially said it would reissue the cheque and failed call backs when it promised to do soComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3849047.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.