Santander UK Plc
Financial Ombudsman decision DRN-3848510 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Feb 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Santander wrote to Mr J. It told him that it had received information from an agent organisation. This said that on 29 April the agent had processed a £108.66 payment to Mr J as a credit. This meant Mr J’s account had been credited with £108.66 instead of being debited.Unauthorised transaction
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3848510.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.