Starling Bank Limited

Financial Ombudsman decision DRN-3845642 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Jan 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

They also restricted Ms C’s account so she couldn’t make any withdrawals or transfers until they were satisfied that she wasn’t the victim of a scam.Funds blocked or frozen

I think they fell short in the service they provided in relation to promised call backs to Ms C.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3845642.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.