Lloyds Bank PLC

Financial Ombudsman decision DRN-3845555 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Tue Mar 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

Mr W is unhappy with how Lloyds Bank PLC (Lloyds) handled his fraud claim and the closure of his account.Account closed or refused

They should also remove all negative markers they reported to the credit reference agencies in relation to his account defaulting and the debt being sold on.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3845555.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.