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Barclays Bank UK PLC
Financial Ombudsman decision DRN-3845367 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Mar 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Barclays blocked G’s account, while it carried out a review. When it completed its review, it sent G a letter dated 31 December 2021 saying it had decided to close G’s accountAccount closed or refused
Barclays didn’t uphold his complaint. It didn’t issue a formal response until 5 August 2022, over 6 months after Mr M had complained.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3845367.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.