Erudio Student Loans Limited

Financial Ombudsman decision DRN-3843834 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Sep 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Mr H complains that Erudio Student Loans limited unfairly declined a deferment application and terminated his loan agreement.Treatment in financial difficulty

I think Erudio unfairly terminated the loan agreement and caused an unreasonable level of distress and inconvenience.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3843834.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.