MONEYBARN NO.1 LIMITED

Financial Ombudsman decision DRN-3843199 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr S complains about Moneybarn No.1 Limited trading as Moneybarn’s (“Moneybarn”) decision to lend him.Irresponsible lending

Mr S also made a number of further complaints to Moneybarn. He referred one of these complaints to this service in June 2022. In this complaint, Mr S said that due to his vulnerabilities, he didn’t understand the agreement he had entered into.Support for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3843199.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.