Barclays Bank UK PLC

Financial Ombudsman decision DRN-3843074 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jan 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

I therefore don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr W to accept or reject my decision before 19 January 2023.Charges and fees

Mr W has complained that Barclays Bank UK Plc (“Barclays”) changed his fee-paying Additions account to a fee-free current account but with a fee-paying Tech Pack added without his consent, in January 2017.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3843074.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.