Madison CF UK Limited

Financial Ombudsman decision DRN-3839785 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Feb 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Miss T complains that Madison CF UK Limited, trading as 118 118 Money (“118 118”) didn’t help her when she was experiencing financial difficulties.Treatment in financial difficulty

I know it will disappoint Miss T and I understand this must have been a very upsetting time for her, but I’m afraid I agree with the investigator’s opinion.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3839785.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.