Bank of Scotland Plc

Financial Ombudsman decision DRN-3836341 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Mr H complains that Bank of Scotland Plc (“BoS”) has made a series of errors in handling his accounts and in how it has dealt with his complaints.Complaint handling

Mr H has also noted his unhappiness with how BoS dealt with a Data Subject Access Request (“DSAR”) he madeData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3836341.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.