Clydesdale Bank Plc
Financial Ombudsman decision DRN-3835815 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Feb 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Mr M complained to Virgin about this matter. Virgin in response credited Mr M with £100 compensation.Complaint handling
Mr M has complained that Clydesdale Bank Plc trading as Virgin Money (“Virgin”) declined his loan application and he is unhappy with the service he received when he queried this matter. He says the member of staff that he spoke to was rude to him.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3835815.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.