Barclays Bank UK PLC

Financial Ombudsman decision DRN-3833247 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Barclays advised her this would incur charges as the ISA hadn’t reached the end of its fixed term.Charges and fees

Barclays paid Miss G £75 compensation for the time she spent trying to get through, and its delayed response to her complaint, and I think this is fair.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3833247.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.