Age Partnership Limited

Financial Ombudsman decision DRN-3831164 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

provided poor service and caused delay when they were arranging a further advance under their equity release mortgageMortgage administration

unhappy with the service APL had provided and the time things had takenService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3831164.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.