Santander UK Plc
Financial Ombudsman decision DRN-3828815 Not upheld
Not upheldoutcome, as published by the Ombudsman
£550redress stated in the decision
Wed Jan 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
P complains that Santander UK Plc blocked its business account.Funds blocked or frozen
I’d like to begin by saying that I agree with Mr S that the service provided by Santander in this case was poor.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3828815.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.