Lloyds Bank PLC

Financial Ombudsman decision DRN-3824084 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Jan 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Data and privacy

In the Ombudsman’s words

The complaint R, a sole trader business, complains that Lloyds Bank PLC lost a copy of its loan agreement.Mortgage administration

It said that the loan hadn’t been paid off until the end of 2019. ... And it wanted to know how Lloyds had adhered to its own retention policy and data protection requirements.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3824084.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.